Shipping policy

When will the outfit arrive?

All weekend hires are posted express via Australia Post on Monday or Tuesday (depending on how quickly the outfit is ready from the previous customer) unless otherwise arranged. 

Orders to major cities generally arrive within 1-2 business days and rural areas take roughly 2-3 business days. This is general advise based on Australia 
Post timeframes but may be affected by delays such as natural disasters, COVID-19 outbreaks and/or high traffic periods e.g. Christmas. 

We post from Metro Adelaide (post code 5049) and estimated shipping timeframes to your area can be found on the Australia Post website. It is the customers responsibility to check shipping timeframes to their area and advise The Closet Collective of any potential shipping delays.

What happens if the outfit doesn't arrive on time?

In the event the parcel is delayed by Australia Post, you will receive a full credit for the outfit hire price pending the outfit is returned no later than the following business day in the same condition it was received. 

Orders that have been delayed/unshipped due to failure to comply with the bond and identification process, in addition to all last minute hires, are not entitled to any refunds or credits. 

It is the responsibility of the customer to ensure postage timeframes are checked on the Australia Post website prior to ordering. 

It is recommended that the parcel is sent to an address where someone will be home to accept it. If nobody is home the parcel could be taken to a post office.

How do I return the outfit?

All returns must be lodged at a post office before 3pm on the next business day immediately following your event date to ensure the bond is not voided.

The outfit is returned in the same parcel you received it in by re-sealing the parcel with the sealing strip provided and sticking the return label included inside your parcel over the top of the shipping label.