Terms & Conditions


Please read these Terms and Conditions carefully before using The Closet Collective Hire. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to The Closet Collective Hires terms of the agreement, then you may not use the service.

In consideration of the Hire Price to be paid by you and the agreements set forth in these Terms and Conditions, The Closet Collective Hire agrees to rent you the Garment as selected by you.

You agree and acknowledge that you are renting a Garment for a limited time and that ownership of the Garment at all times remains with The Closet Collective Hire.

You agree to pay the Hire Price advertised in full to secure the Garment. An additional Security Deposit of $100 OR the value of the hire (if over $100) may be required and must be made prior to pick up/postage to enable The Closet Collective Hire to release the Garment to you. Once the Hire is confirmed by paying for the Hire and agreeing to these Terms and Conditions you are not entitled to a refund or exchange for the Hire price. 

You understand that if you wish to cancel the rental of the Garment you must provide The Closet Collective Hire with minimum of 5 days notice prior to the event date. Upon cancellation, you will be entitled to an there month credit note for the value of the Hire Price. Alternatively, the Garment can be swapped for another. Any difference in price must be paid. If less notice is received it is at the discretion of The Closet Collective Hire whether you will be entitled to a credit note. The Closet Collective Hire cannot be held responsible due to any sickness or cancellation of events.

When choosing “local pick up” You acknowledge you have the option to inspect and try the Garment on prior to Renting and should you choose not to inspect and/or try the Garment on prior to pick up you accept the Garment in its current condition pending it is given to you clean and in a reasonable state of repair.

When choosing “postage” You acknowledge the Garment will be posted to you on the Wednesday prior to your Hire weekend express via Australia Post and the tracking number will be provided to you upon lodgment. A pre-paid Express return sticker will be included with your package to enable you to return the Garment. The satchel the Garment is posted in must be cut along the dotted lines to re-seal and use to post the Garment back. The Garment must be lodged at the post office on the next business day immediately following your Hire before 3pm. Failure to do so and provide a tracking number as proof of lodgment may result in a late fee as described in this agreement being charged if the item does not arrive on time. Any lost/damaged Garments in transit where a lodgment receipt cannot be provided will be treated as a damaged/stolen Garment. The Closet Collective Hire cannot be held responsible for any Australia Post delays and it is the responsibility of the customers to check for any shipping delays.

You agree you are responsible for any loss, destructions and damage of the Garment upon time of collection until the time of return. The Garment is only deemed returned once The Closet Collective Hire receive the it in accordance with the Terms and Conditions set forth in this agreement.

You agree that you are liable for any damages to the Garment, including, but not limited to; ripping, soiling, burns, colour distortion and you will be liable to pay the full Recommended Retail Price of the Garment or the cost of repairing the damages up to The Closet Collective’s reasonable discretion, whichever is the lesser price. You agree you will be charged for any loss of income due to damages where future Hires are affected. If a perfect fix cannot be made but the Item is received in reasonable condition to continue to Hire you will be asked to pay a portion of the Recommended Retail Price as compensation for damage.

You acknowledge dry cleaning of the Garment is included in the Hire Price and agree to return the Item unwashed.

You agree to return the Garment to Seaview Downs 9:00am - 8:00pm Sunday and 5:00pm – 8:00pm Monday immediately following your Hire unless otherwise arranged prior to the pick up date. Returns made outside these hours may result in the Item not being received upon time of return.

If the Garment is not returned by the Return Date a late fee of $30 will be charged for each additional day you retain it. If it is not returned by the Thursday immediately following the Hire Date you will be charged the full Rental Fee on top of the original Rental Fee.

You agree that, for insurance purposes, The Closet Collective Hire will keep a copy of your Drivers Licence and/or credit card details on file for the duration of the Hire period. The Closet Collective Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies. You are liable for the cost of the Garment + any costs incurred by The Closet Collective Hire to recover money from you should the Garment not be returned in accordance with the Terms and Conditions.

You agree your email address will be added to The Closet Collective Hires’ exclusive Mailing List. You can unsubscribe from this list at any time.

The Closet Collective Hire reserves the right to amend the Terms & Conditions at any time and without notice to you.