POSTAL HIRE FAQ'S

Security Bond + Identification

What is the bond?

For insurance purposes, all postal orders require a bond of equal value to the hire fee to be paid and the front and back of the customers drivers licence to be provided. The bond is in addition to the hire + shipping fees and is refunded in full to your account once the outfit is returned in accordance with our terms and conditions.

Orders are only complete once the bond and ID are received. The outfit can only be posted once the bond and identification has been received and failure to provide this will cause postage delays.

How do I get my bond back?

Two easy steps -

1. Lodge the parcel at a post office on the next business day after your event. (Putting the parcel in a post box will immediately forfeit your bond as it voids the return insurance and renders the parcel untrackable)

2. Return the outfit unwashed and with no damage or excessive staining/odour.

Once the outfit reaches us on time and with no damages or excessive staining/odour, the bond is refunded within 72 business hours. 

What if I accidentally damage or stain the outfit? 

Let us know right away. We understand accidents happen and we are here to work with you to get the best outcome for all parties. The sooner we are alerted to any issues, the more chance we have of rectifying it. 

Standard cleaning is included in the hire fee but any specialised cleaning or mending is at the cost of the customer.

Shipping + Returns

When will the outfit arrive?

All weekend hires are posted express via Australia Post on Monday or Tuesday (depending on how quickly the outfit is ready from the previous customer) unless otherwise arranged. 

Orders to major cities generally arrive within 1-2 business days and rural areas take roughly 2-3 business days. This is general advise based on Australia 
Post timeframes but may be affected by delays such as natural disasters, COVID-19 outbreaks and/or high traffic periods e.g. Christmas. 

We post from Metro Adelaide (post code 5061) and estimated shipping timeframes to your area can be found on the Australia Post website. It is the customers responsibility to check shipping timeframes to their area and advise The Closet Collective of any potential shipping delays.

What happens if the outfit doesn't arrive on time?

In the event the parcel is delayed by Australia Post, you will receive a full refund of the outfit hire price pending the outfit is returned the following business day in the same condition it was received. 

Orders that have been delayed/unshipped due to failure to comply with the bond and identification process are not entitled to any refunds or credits. 

It is the responsibility of the customer to ensure postage timeframes are checked on the Australia Post website prior to ordering. 

It is recommended that the parcel is sent to an address where someone will be home to accept it. If nobody is home the parcel could be taken to a post office.

How do I return the outfit?

All returns must be lodged at a post office before 3pm on the next business day immediately following your event date to ensure the bond is not voided.

The outfit is returned in the same parcel you received it in by re-sealing the parcel with the sealing strip provided and sticking the return label included inside your parcel over the top of the shipping label. 

Can I hire an outfit mid-week?

Yes, subject to availability. Contact The Closet Collective to ask about mid-week hire availability.

Can I hire an outfit for an extended period of time?

Yes, this can be arranged at an additional cost, pending availability. Contact The Closet Collective to ask about extended hire periods.