Trying Outfits On
Can I try outfits on before booking?
Absolutely! You are welcome to try on outfits on before placing your order at our boutique located at 83B Sturt Road, Dover Gardens.
When can I try outfits on?
Anytime during our boutique open hours.
Tuesday 4:00pm - 7:00pm
Wednesday 11:00am - 4:00pm
Thursday 12:00pm - 7:00pm
Friday 10:00am - 1:00pm
Saturday by appointment
Sunday + Monday CLOSED
Do I need a booking?
No, you can come and try outfits on anytime during our open hours.....
however, we do offer a booking system via the BOOK A TRY ON tab (website) or BOOK NOW button (instagram bio).
What is the benefit of booking a try on?
1. We can inform you if a particular outfit will not be in store at the time of your booking and can advise you when it will be back on the shop floor.
2. You are guaranteed a change room for that time period over any walk-in customers.
3. It's free.
When is the best time to come in and try on?
Tuesdays - Thursdays are the days we have the most range in store.
Please note, there is no day of the week when every single outfit is on the shop floor due to outfits coming and going so frequently to different customers.
We are here to help if you require any assistance on choosing the best time to come in for your try on. Send us an email or slide into our instagram DM's to ask availability on a certain. outfit.
Do you offer postal try ons?
Unfortunately due to the high turn over nature of a hire business, we are not able to offer postal try ons due to postage timeframes between customers.
Collections + Returns
When can I collect my outfit?
All collections and returns are located at our Dover Gardens boutique.
Weekend hire are collected Thursday 4pm - 7pm or Friday 10:30am - 1:00pm.
Mid-week hire collections are by appointment the day prior to the event.
You will receive a text message prior to your event to organise collection.
Alternative collection timeframes can be arranged upon request and you are welcome to send someone to collect on your behalf.
When do I return my outfit?
All returns are made via the return chute located at the rear of our boutique during open hours.
Friday - Sunday events must have the outfit returned within 48 hours of the event during the following timeframes:
Saturday & Sunday - 9:00am - 5:30pm
Monday - 8:30am - 4:00pm
Monday - Thursday events must have the outfit returned the following day of the event. You will be provided a timeframe to return the outfit upon collection.
What happens if I don't return the outfit on time?
Unfortunately the return chute is not accessible outside the above mentioned open hours, however, you can make your return anytime without an appointment or have someone return the outfit for you.
Failure to return the outfit in accordance with the terms and conditions incurs a $30 late fee per day.