All try ons and local collection and returns are to our store located at 83B Sturt Road, Dover Gardens.
Customers are welcome to try on garments on before securing a hire. We are open for try ons Tuesday-Thursday. Alternate days and times may be available pending outfit availability. Please contact The Closet Collective Hire (TCCH) directly to arrange a suitable time. Once the requested outfit and appointment time are confirmed, you will be directed to the online booking system. Booking a try on does not secure a garment, a garment is only secure once the Hire fee is paid.
Try on appointments are 30 minutes. Late arrivals mean less time in the studio. We understand that circumstances can happen outside your control, however, please respect our time as we do yours and let us know ASAP if you cannot make it to your appointment. No shows will be asked to pay a $15 deposit to re-book or may be refused.
Tuesdays & Wednesdays are generally the best days of the week to book a try on as this is when the most outfits are home in the studio. Due to the nature of a clothing hire business, all outfits cannot be guaranteed to be in the studio at one time.
Unfortunately, we do not offer a postal try on service.
Collection & Returns
Weekend hire collection times are Thursday - Saturday by appointment. A collection message will be sent to the customer at the beginning of the week to arrange local pick-up.
Weekday hires can be collected the day prior to the event and are due back by 8pm the following day.
Return deadlines are set out to ensure that garments get back from cleaning in time for the next customers. Unfortunately, late returns will incur a $30 fee per day that the garment is retained by the customer.
Need a longer hire period? Get in touch for a tailored extended hire package.
Standard dry-cleaning costs are inclusive of the hire, all garments must be returned unwashed.
Garments returned with excessive staining/soiling/markings/odour including, but not limited to; tan, red wine, grass, dirt, makeup, food or drink then the customer will incur an additional cleaning fee of $25.
Outfit bookings can be made via the website or via TCCH directly. When booking via the website, select either “Express Postage” or “Local Pick Up”.
When the calendar is greyed out, the item is already hired. Please message TCCH to be added to the wait list or to see if something can be arranged.
Due to many dresses being in high demand, there is a “first in, best dressed” policy.
Outfits are only secured once the Hire fee is paid. Failure to make payment promptly may result, without any prior notice, in an outfit being secured by someone else.
Once the Hire fee is paid the sale is final. TCCH do not provide refunds. Customers who need to cancel their Hire are entitled to a 3 month credit note or can exchange the garment provided 72 hours’ notice prior to the event date is given if the event is cancelled due to covid. We do not provide credits or refunds for change of mind.
Customers who are unsure of the sizing of a garment, please don’t hesitate to get in touch with TCCH. We will assist you as best possible to try and help you select the right size.
Damages + Cleaning
ACCIDENTS HAPPEN! If you accidentally damage or stained the garment, please contact TCCH immediately so we can prepare for repairs and/or laundering.
Customers must not attempt to repair or clean any damaged or stained outfits, this will all be taken care of by TCCH preferred team of dressmakers and dry cleaners. The customer is responsible to pay for any costs associated with repairs. Heavily stained garments will incur an additional dry-cleaning fee of $25.
It is at the discretion of TCCH whether a item is re-rentable. Any damaged garments that are deemed un-rentable will incur a fee of the full RRP of the garment + any loss of income due future bookings that will be cancelled.
If the garment is still in a rentable condition but the damage/mark will hinder future rentability and/or longevity, the customer is liable to pay a portion of the RRP to TCCH.
Identification + Security
All customers must provide proof of identification when hiring a garment. TCCH will keep a copy on file for security purposes until the transaction is complete. Postal orders may be asked for 100 points of identification and credit card details.
TCCH reserves the right to charge the full RRP of the garment + any loss of income due to cancellation of future hires for any unreturned garment.